Asialand's External Privacy Policy



1.            Application of the Policy



Asialand is committed to protecting the privacy of personal information in accordance with its obligations under the Privacy Act 1988 (Cth) (the Privacy Act) and, in particular, the Australian Privacy Principles (APPs).



This policy applies to personal information collected by Asialand Development Group Pty Ltd and its related bodies corporate in Australia (referred to in this policy as Asialand). In this policy, the Group means members of the Asialand Group globally.

本政策适用于Asialand Development Group Pty Ltd及其在澳大利亚的相关法人团体(在本政策中称为Asialand )收集的个人信息。在此政策中,集团是指Asialand集团的全球成员。


Under the Privacy Act, personal information is broadly defined.  In simple terms it means any information about an individual (i.e. a natural person) who can be identified from the information, whether the information is true or not and whether recorded in a material form or not. 



2.       Handling of Personal Information



Asialand is committed to observing its obligations under the Privacy Act, APPs.



2.1     What personal information do we collect?



Asialand collects personal information that is reasonably necessary to provide its services and to manage its relationships with clients, other parties and to pursue the legitimate interests of its business.



The types of personal information collected will depend on the services being provided and the circumstances of collection. For example, for property transactions, we may collect personal information from the parties involved (including vendors, purchasers, landlords, tenants etc.) such as name, contact information (i.e. e‑mail address, home and office address, telephone and fax numbers), date of birth, gender, marital status, tax file number, driver’s licence number and expiry date, details of employment and/or occupation, and financial information (including bank account information, information about your assets, occupation and income, account balances and payment history). We also collect credit information, including from credit checks, to assess credit worthiness.



Asialand also collects personal information from members of the Group and other parties of the following kinds:



  • personal information of current, former and prospective corporate and consumer clients and suppliers, and individual contacts at current, former and prospective corporate and consumer clients and suppliers, including name, contact information, marketing communications subscribed to, wealth category, property requirements, property details (e.g. market value), strategy (e.g. opinions and decisions regarding exploitation of property assets), profile information, notes of previous meetings and viewings;



  • in connection with the administration of supplier service matters, including communication with suppliers, evaluation of, and payment for, services, administration of internal systems, and, compliance with company policies and legal requirements, personal information including contact information, notes of previous meetings and telephone calls.



Asialand will sometimes need to collect personal information about individuals who are representatives of the organisations receiving Asialand’s services (such as business contact details). Asialand also collects personal information from job applicants seeking employment with Asialand.



If it is necessary to collect sensitive information from an individual, their consent will be obtained.



If you do not provide personal information when requested by Asialand, Asialand may be unable to provide you with its services.



2.2     How is personal information collected and held?



Asialand will collect personal information directly from the individual to whom it relates whenever practicable.  This may be done verbally (e.g. in person or over the telephone), in writing (e.g. by letter, fax, email, application or other form) or through contact via our websites.



In circumstances where it is not practicable to collect the information directly from the individual, Asialand may collect the information via third parties.  This may occur, for example:



(a)        from the individual’s employer;



(b)        from credit reference agencies or other credit reporting bodies and financial institutions or other credit providers;



(c)        Asialand’s own records about you, from which Asialand may internally generate its own scores, assessments or deductions, particularly in relation to credit worthiness;



(d)        from other agents and valuers who work with us;



(e)        from property owners for whom we market properties or provide other services;



(f)         from referees;



(g)        from our contractors;



(h)        from market research companies contracted by us to obtain information in relation to our services or from which we purchase mailing lists;



(i)         from recruitment agencies;



(j)         from publicly available information and databases; or



(k)        from other members of the Group.



From time to time, Asialand may include links on its website to the websites of other organisations.  Asialand is not responsible for the content or privacy practices of those other websites or organisations.



Personal information received by Asialand is held securely, either in electronic files on Asialand’s computer systems or in physical files held on Asialand’s premises.



Cookies (small files placed on a user’s computer when you access a website) are used on our website.  Most web browsers allow you to control whether to accept Cookies.  You can accept or decline cookies through your browser settings. Unless you use your browser settings to elect not to accept Cookies on your browser, the Asialand website will automatically place a Cookie on your computer to enable you to make full use of our website’s functionality. If you decline cookies you may not be able to access all the features of our website and online services.



2.3     How do we use personal information?



Asialand generally holds and uses personal information for the following purposes:



(a)        to provide our services to clients;



(b)        to manage third party relationships including with contractors and consultants;



(c)        for security purposes (e.g. details collected at open inspections);



(d)        to conduct marketing activities, including keeping individuals informed about our services and properties we are dealing with and direct marketing via social media;



(e)        for the purposes of review and analysis of clients’ property requirements; communicating with clients regarding properties, opportunities and Asialand services they may find of value, communicating with clients to set up property viewings and meetings, providing ongoing advice to clients, including buying, selling, letting, management, development, investment and professional consultancy;



(f)         for the purposes of the administration of supplier service matters, including communication with suppliers; evaluation of, and payment for, services; administration of internal systems, and compliance with company policies and legal requirements;



(g)        to lawfully obtain credit information and to assess credit worthiness.



2.4     Disclosure of personal information to third parties


Asialand may disclose personal information to third parties – for example, to our contractors, customers/clients, franchisees, potential vendors, purchasers, landlords or tenants, media organisations, other agents and their customers/clients, owners’ corporations/bodies corporate, and to parties engaged to evaluate a property – for the purpose for which the information was collected or related purposes (such as to complete a transaction or provide a requested service).



Personal information may also be disclosed to advisers (including but not limited to solicitors), financial institutions and other credit providers, credit reporting bodies, government and statutory bodies, and to third party contractors engaged by Asialand (e.g. valuers, debt collection services, printing and mailing services, payroll and accounting services, auditors, information technology, marketing service providers).



Asialand may disclose personal information to other members of the Group (both within and outside Australia) where necessary for our purposes. 



Overseas disclosure



Personal information may be disclosed to overseas recipients, including but not limited to members of the Group. Overseas recipients are likely to be located in the United Kingdom, New Zealand and Singapore.



Where we disclose personal information to another party, we will require the third party to use the personal information only for the specific purposes for which we supply the information.



2.5     Direct marketing, including via social media



Asialand may use and disclose your personal information in order to inform you of products and services that may be of interest to you, including via social media platforms.  In the event you do not wish to receive such communications, you can opt-out by contacting Asialand’s Privacy Officer via the contact details set out at section 2.7 and 2.9 below or through any opt-out mechanism contained in a marketing communication to you. 



2.6     Safeguarding your personal information



Asialand has technological and operational processes and procedures in place to protect personal information from misuse, interference and loss, unauthorised access, modification and disclosure.



Notwithstanding Asialand’s commitment to safeguarding your personal information, if an ‘eligible data breach’ occurs (within the meaning of the Privacy Act), we will notify you and the Office of the Australian Information Commissioner (OAIC) that this has occurred.  An ‘eligible data breach’ broadly refers to the situation where there has been an unauthorised access to, or unauthorised disclosure of, your personal information held by Asialand in circumstances where a reasonable person would conclude that the access or disclosure would likely result in serious harm to you.

尽管Asialand承诺保护您的个人信息,但是如果发生符合条件的数据泄露(在《隐私法》内),我们将通知您和澳大利亚信息专员办公室(OAIC )。符合条件的数据泄露广义上是指未经授权访问或未经授权披露Asialand持有的个人信息的情况,在这种情况下,一个理性的人认为该访问或披露可能会对你造成严重伤害。


2.7     How to request access or correct personal information



Under the Privacy Act, you have the right to seek access to and correction of personal information we hold about you, subject to some exceptions.



To request access or to correct your personal information, or to obtain more information about Asialand’s privacy policy, you can contact Asialand’s Privacy Officer:



By telephone: 03 8686 8388

电话:03 8686 8388


By letter to: The Privacy Officer, Asialand, Suite 3.4, Level 3, 990 Whitehorse Road, Box Hill VIC 3128

通过信件:隐私负责人,Asialand Suite 3.4Level 3, 990 Whitehorse Road, Box Hill VIC 3128


By email: [email protected]

通过电子邮件:[email protected]


Asialand will endeavour to respond to requests for access to or correction of personal information within a reasonable period of time.



Where we refuse access, we will where possible provide you with a written notice setting out our reasons for the refusal and the avenues for complaint about the refusal.



We may charge a fee for providing access to personal information.  No fee is charged for the making of a request for access or correction.



2.8     How to opt out



If you do not wish to receive any further information from Asialand, including direct marketing materials as referred to above at section 2.5, you can contact the person named on the last communication you received from Asialand.  Alternatively, if receiving emails from Asialand, you will have the option to unsubscribe from our mailing list by following the directions on our emails or you can opt-out by contacting Asialand directly via the contact details set out below.



2.9     How to get more information or make a complaint



Please direct any questions about this policy or complaints about a breach of privacy by Asialand to Asialand’s Privacy Officer who can be contacted:



By telephone: 03 8686 8388

电话:03 8686 8388


By letter to: The Privacy Officer, Asialand, Suite 3.4, Level 3, 990 Whitehorse Road, Box Hill VIC 3128

通过信件:隐私负责人,Asialand, Suite 3.4, Level 3, 990 Whitehorse Road, Box Hill VIC 3128


By email: [email protected]

通过电子邮件:[email protected]


Any complaint should be made in writing. At all times, privacy complaints:



  • will be treated seriously;



  • will be dealt with promptly;



  • will be dealt with in a confidential manner; and



  • will not affect your existing obligations or affect the commercial arrangements between you and Asialand.



Asialand’s Privacy Officer will investigate your complaint.  You will be informed of the outcome of your complaint following completion of those inquiries.  In the event that you are dissatisfied with the outcome of your complaint, or an extension to the time in which Asialand will resolve it, you may refer the complaint to the OAIC.



3.       Updates to our Privacy Policy



We will publish changes to this Privacy Policy and indicate the effective date when this Privacy Policy is updated. If we make any material changes to this Privacy Policy, we will notify you by sending an e-mail to the e-mail address you most recently provided us or by posting notice of the changes on this site.


For further information concerning what personal information we hold about you, how you can access it and our use of personal information generally, please email our Privacy Officer on [email protected].

关于我们持有您的个人信息的进一步信息,您如何查询它以及我们一般使用个人信息的更多信息,请向我们的隐私负责人发送电子邮件至[email protected]


 By telephone: 03 8686 8388

电话:03 8686 8388


By letter to: The Privacy Officer, Asialand, Suite 3.4, Level 3, 990 Whitehorse Road, Box Hill VIC 3128

通过信件:隐私负责人,Asialand, Suite 3.4, Level 3, 990 Whitehorse Road, Box Hill VIC 3128


By email: [email protected]

通过电子邮件:[email protected]



Asialand is an Australian property development company with established reputation for delivering high quality residential projects.

Send request
  • Phone:03 8686 8388
  • Email General:[email protected]
  • Address:Suite 3.4, Level 3, 990 Whitehorse Road, Box Hill VIC 3128